F.A.Q.
Frequently Asked Questions
Since we frequently receive similar questions about our studio and practice, we decided to put together a page with answers to some of the most common inquiries to help you.
How can I become a volunteer in exchange for unlimited yoga? Just email us. We offer a volunteer program where you help with small tasks in the studio such as cleaning, laundry and assisting teachers, in exchange for unlimited practice.
Do I Need to Register for the Class Ahead of Time? Registering in advance is highly recommended. By doing so, you secure your spot in the class, which is crucial during busy periods when classes tend to fill up quickly. Keep in mind that if you arrive less than 5 minutes before the class starts, we open up a drop-in waiting list, and you risk losing your spot.
What if the class is fully booked? You can join the waiting list if a class is full. A spot often becomes available, and you'll be notified via email and sms and automatically registered. Alternatively, you are welcome to take a chance, show up before the class begins, and join the drop-in waiting list.
Should I Cancel if I Can’t Attend? Yes. If you can’t make it, it’s important to cancel at least 2 hours before the class begins. This frees up your spot for someone else on the online waiting list if the class is full. If you don't cancel in time, you’ll lose the session from your clip-card. For unlimited members, a fine of 50 DKK will be applied to your next payment. We hope to reduce last-minute cancellations that could have been used by another student.
Is there a secure place for valuables? While our changing room is generally safe, we cannot take responsibility for your belongings. You are welcome to use the lockers in the hallway or store items in the changing room at your own risk.
Can I buy my membership/clip card in the studio? Unfortunately, it is only possible to sign up and pay for your membership on our website. At the studio you will only be able to purchase a drop-in class for 180 DKK (including mat and towel). Besides that, you can rent a mat and towel (20 DKK each) and buy water 10 DKK, and coconut water 20 DKK.
How do I pause my membership? To pause your membership simply just email us at least 2 weeks before your desired pause date. please note that it is only possible to pause your membership for up to 2 months once a year.
How to Cancel Your Membership? If you want to cancel your membership, you must finish the current month plus 1 running month. You can cancel your membership yourself through our App. First, go to your profile and select My Membership > Click Show Membership > Select Stop Membership.
What is a " trainee" class? As we like to support new teachers to improve their teaching skills, we once in a while offer these special classes. They are designed to give newly educated teachers a space to practice their skills. We hope that you will welcome the concept and join those classes as well.
If you have not found an answer to your question, please feel free to contact us via email at info@hotyogastudio.dk for further assistance.
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